Authorised Use

It is a condition of your access and use of this web site that you agree and comply with in full the following terms and conditions of use. You are authorised to use this web site in accordance with these terms and conditions and Open 24 Seven Ltd. reserves the right to restrict access or use by any person whom it considers does not comply with these terms and conditions.

Please be aware that Open 24 Seven Ltd. may from time to time alter the information on this web site, including these terms and conditions.

Who Are We?

This web site is operated by and on behalf of Open 24 Seven Ltd., All references to "we", "our" and "us" are references to Open 24 Seven Ltd.

UK Based

The information and services on our web site are directed solely at those persons who access this site from the United Kingdom mainland. Our business and the services we offer are governed by the applicable laws of England and Wales. No warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on this web site, the services offered by or on behalf of us, any information relating to such services and our business in any respect with any laws of any other country which do not, in any event, affect or apply to the same.


Although we endeavour to ensure the technical and factual accuracy of all content of the web site, this cannot be guaranteed, and some errors may occur. Our liabilities are excluded and/or limited as set out below.


To assist you in locating further information, we may include links to other web sites. However, this does not imply that we approve or endorse the contents of that web site or the material available from it and Open 24 Seven Ltd. is not responsible for the content of such sites or their privacy policies.

Reproduction and Copyright

Copyright, trademarks, database rights and other intellectual property in the content of this web site are the property of Open 24 Seven Ltd. or our licensors. You may reproduce any content of this web site only if it is for your own personal use and it is for non-commercial purposes. Except as set out above, you may not modify, licence, create derivative works from or transfer, rent, lease or sell any content, software or information obtained from this web site.

The Materials, Design Content and Software on this web site is protected by copyright and is made available strictly on the terms of licence of such software and may not be used for any purpose other than the proper use of this web site in accordance with these terms and conditions.


Use of this web site is governed by and construed in accordance with English law and, by your use of our web site, you agree that any dispute or matter which arises between you and us will be dealt with exclusively by the Courts of England and Wales.

If any part of these terms and conditions are found to be unenforceable, void, illegal or invalid, all the other provisions shall remain in force in full both as to force and effect.

Reporting Problems With The Site

If you have any queries in relation to this web site or the products and/or services we offer, please contact us.

Orders Policy

UK Customers

We aim to process and dispatch any orders placed within 2 to 3 working days of cleared payment. We deliver on working days. Please note that we require a confirmed delivery address and contact phone number before we can dispatch goods. One of our team will then call or email as soon as you have ordered to confirm these. You will be kept updated of the progress of your order.

European Customers

We can ship to all European countries – please see our delivery page for more information or contact us for a quote. We aim to process and dispatch orders placed within 2 to working days.


In order to allocate your furniture to you, full payment is required. This is to ensure that the items you have ordered are reserved and allocated to you. We often have high demand for some sets and cannot reserve pieces without payment. If you pay for an item that is out of stock, we will contact you to advise when it will be back in stock, you can either wait until it is available, or we will issue a full refund. Please note that refunds can take 5 to 7 working days to appear in your account.

Please note that any due dates stated are best estimates and not guaranteed dates. Any dates stated are subject to change. We will endeavour to keep you up to date with any new information.


If something is wrong with an order you placed with us, we will do everything we can to help. We will pay the return shipping cost if the return is a result of our error. If the item is not faulty and you would like to return it, you will be liable to pay the delivery cost. Please note that we are unable to exchange items, however, if you received a damaged, defective, or incorrect item, we will arrange the return and replacement of the order.


We may run sales and promotions on ranges or categories and these sales will have a set start and end date. We are not obliged to extend the offer or make any refund of the price difference. If you made a purchase and within 14 days from purchase that item(s) is reduced in a promotion, we will refund the difference as a good will gesture. If it is more than 14 days, then we cannot offer a retrospective refund.

How to Contact Us

Alexander Francis is a registered trademark and part of Open 24 Seven Ltd., a company registered in England and Wales. Our company registration number is 06307658 and our registered VAT number is GB879799320.

Our registered office address is:

Unit 3 Netham View Industrial Park
Netham Road

Our telephone number: (+44) 0117 325 5247

Our email address: