Privacy & Cookies

Privacy Policy

We at Alexander Francis Garden Furniture, a part of Open 24 Seven Ltd., know that you care how information about you is used and shared and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting this site you are accepting the practices described in this privacy notice.

 

What Personal Information About Customers Do We Gather?

 

The information we learn from customers helps us personalise and continually improve your shopping experience at Alexander Francis. Here are the types of information we gather.

 

Information You Give Us
We receive and store any information you enter on this site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores and communicating with you.

 

Automatic Information
We receive and store certain types of information whenever you interact with us. For example, like many websites, we use cookies and obtain certain types of information when your web browser accesses this site. A number of companies offer utilities designed to help you visit websites anonymously. Although we will not be able to provide you with a personalized experience at Alexander Francis if we cannot recognize you, we want you to be aware that these tools exist. The information stored in cookies is not associated in any way with your personal information.

 

Email Communications
If you do not want to receive e-mail or other mail from us, please adjust your customer communication preferences. Our marketing emails are provided by a third-party service. To stop receiving these emails, simply click the unsubscribe link on the bottom of any of these emails.

 

Financial Information
We do not or store any financial, personal or credit card information on our data base or share our customer details with third parties.

 

Sharing Information

Information about our customers is an important part of our business. We do not sell our customer database to third parties. We share customer information only as described below and with services used by Open 24 Seven Ltd. that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

 

  • Protection of us and Others:
    We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of ourselves, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.
  • With Your Consent
    Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

 

How Secure Is The Information About Me?

 

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

 

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

 

Which Information Can I Access?

 

We gives you access to a broad range of information about your account and your interactions with this site for the limited purpose of viewing and, in certain cases, updating that information.

 

What Choices Do I Have?

 

As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such features as Your Profile, Wish Lists, and Customer Reviews.

 

You can add or update certain information on pages such as those listed in the "Which Information Can I Access?" section above. When you update information, we usually keep a copy of the prior version for our records.

 

If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences. (If you do not want to receive Conditions of Use and other legal notices from us, such as this Privacy Notice, those notices will still govern your use of this site and it is your responsibility to review them for changes). The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, you will not be able to use such important features as 1-Click ordering.

 

Children

 

We do not sell products for purchase by children. If you are under 18 years of age, you may use this site only with the supervision of a parent or guardian.

 

Conditions of Use, Notices and Revisions

 

If you choose to visit Alexander Francis, your visit and any dispute over privacy is subject to this Notice and our conditions of use, including limitations on damages, arbitration of disputes, and application of the law of the United Kingdom. If you have any concern about your privacy please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

 

Information You Give Us

 

You provide most such information when you search, buy, post, participate in a contest or questionnaire, or communicate with customer service. For example, you provide information when you search for a product; place an order with us or one of our third-party sellers; provide information in Your Account (and you might have more than one if you have used more than one e-mail address when shopping with us) or About You; communicate with us by phone, e-mail, or otherwise; complete a questionnaire or a contest entry form; compile Wish Lists or other gift registries; provide employer information when opening a corporate account; participate in Discussion Boards; provide and rate Reviews; and employ other Personal Notification Services, such as Available to Order Notifications. As a result of those actions, you might supply us with such information as your name, address, and phone numbers; credit card information; people to whom purchases have been shipped, including addresses and phone number; people (with addresses and phone numbers) listed in 1-Click settings; content of reviews and e-mails to us.

 

Automatic Information
Examples of the information we collect and analyse include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version, operating system, and platform; the full Uniform Resource Locator (URL) clickstream to, through, and from our Web site, including date and time; cookie number; products you viewed or searched for. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

 

Information from Other Sources
Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase or redemption information for which we provide technical, fulfilment, advertising, or other services ; search term and search result information from some searches conducted through the Web search features offered by search results and links, including paid listings (such as Sponsored Links from Google); and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.

 

Information You Can Access
Examples of information you can access easily include up-to-date information regarding recent orders; personally identifiable information (including name, e-mail, password, communications preferences, address book, and 1-Click settings); payment settings (including credit card information and gift certificate, gift card, and check balances); e-mail notification settings (including Alerts, Available to Order notifications, Delivers, New for You, Special Occasion Reminders, and newsletters); recommendations and shopping lists.

 

Right to Be Forgotten

 

Some information is required on our systems for accounting purposes however if you do not wish to be contacted by us in any way and for any data we hold to be removed please contact us so that we can make the necessary changes. Remember that you can unsubscribe from marketing emails by clicking the 'Unsubscribe' link found at the bottom of all our marketing emails.

 


 

 

Cookie Policy

 

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser to enable our systems to recognize your browser and to provide features such as 1-Click purchasing and storage of items in your Shopping Cart between visits. Your use of our website implies consent to us using cookies, unless you change your settings to disable cookies.

 

What are Cookies?

 

Cookies are small, often encrypted text files which are downloaded onto the computer or device you are using when you visit a website. The cookies are then sent back to that website on each subsequent visit or you travel to another website which can recognise that cookie. Cookies are small, harmless files which have lots of different uses including remembering your preferences such as your Shopping Basket. Cookies are also used to help us authenticate you when logging in to your account and can be used to keep you logged in on your next visit to save you time.

 

There are typically two types of cookies which both perform different functions:

  • Session Cookies
    These are temporary cookies which are deleted when you close your internet browser. Next time you visit that website it will not recognise you and will treat you as a brand new customer.
  • Persistent Cookies
    These cookies remain stored on your hard drive until you delete them or they expire. The expiry date can vary depending on how that website has programmed those cookies. You can delete these yourself via your web browser.

 

What If I Don't Want To Accept Them?

 

You can block or restrict cookies on any website via your web browser settings. Please be aware that blocking cookies on this site may disable some features and affect your shopping experience with us.

 
Contact us for expert advice