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Help

If you are having any problems with your order or using our website to purchase furniture please contact us.

 

At Alexander Francis we believe in quality, and that includes doing everything we can for our customers to have a pleasant and enjoyable experience when ordering with us. Please see below for ways in which we push ourselves to achieve this:

 

  1. Product Quality
    We aim to provide inspiring design that is practical and affordable. All of our furniture is manufactured using only the finest quality materials which are constructed by skilled, experienced craftsmen to create an exceptional standard of furniture that is designed and built to last. We are focused on being the best value for money.
  2. Exclusive Range
    Alexander Francis furniture can only be purchased here. Every individual piece has been imagined by our talented team of designer’s right here in the UK.
  3. Rattan Garden Furniture Specialists
    We only sell rattan garden furniture and associated products. We are specialists in our field and have over 4 years experience in retailing online and providing an exceptional service to all of our customers.
  4. 5 Year Guarantee on all of our Furniture
    We’re so confident in the quality and performance of all of our furniture, we are proud to provide a 5 year guarantee, which covers the manufacture, durability and design of your selected furniture.
  5. Reputation
    Over the course of 4 years we have built a fantastic reputation for quality furniture, value for money and exceptional customer service. Take a look at our testimonials page if you still aren’t sure!
  6. Delivery within 7 Days
    We can arrange delivery of your furniture as soon as the next day if you place your order before 11.30am. Our typical processing and dispatching time is between 2 and 3 working days of cleared payment.
  7. Company Size
    Alexander Francis is just one arm of a much larger, UK based company called Open 24 Seven Limited. Have confidence in buying from a professional Limited and VAT registered organisation.
  8. VAT Included – No Hidden Costs
    We include VAT within the final price for all of our products. We DO NOT add VAT or any other hidden cost. What you see is what you pay for.
  9. Designated Customer Support Team
    Our customer support team is available to answer any issues you may have with any of your furniture or accessories you have purchased from us. They can be contacted via email or phone every working day. Just call 0117 325 5247 Mon-Fri 9am–11am and 3pm–5pm. We even provide a local number.
  10. Easy Payment Options
    You can pay using our Secure Payment Gateway using a Debit or Credit Card. Alternatively you can pay via PayPal.
 
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