Category banner

5 Year Guarantee

We’re confident that you’ll enjoy life with your new furniture. You can be sure that Alexander Francis furniture has been designed and crafted to the highest standard, giving you confidence and peace of mind. All of our furniture is manufactured using the finest quality materials which are constructed by skilled, experienced craftsmen to create an exceptional standard of furniture that is designed and built to last. That is why Alexander Francis products come with a 5 year guarantee which covers the manufacture, durability and design of your selected furniture.


We are extremely confident in all of our products, and there is no need for our customers to register for the guarantee to be valid. All we ask is to keep your purchase paperwork as these will be helpful should any warranty claim arise.


Alexander Francis guarantees to the original purchaser that our aluminium rattan woven frames are free from defective materials and workmanships under their intended use for a period of 5 years from the date of purchase. We are also able to offer a 5 year guarantee on the stainless steel feet. Therefore the 5 year guarantee covers the aluminium frame, the PE Rattan covering and the stainless steel feet.  Cushions, weather cover sets and glass are guaranteed for a period of 2 years from the date of purchase. Cushions bought directly from Alexander Francis are not intended to be stored outside all year round.


Alexander Francis furniture has been designed and manufactured in order to provide maximum satisfaction. It is guaranteed for 5 years with a valid proof of purchase against any manufacturing or material defects. This guarantee does not cover damages that arise from:

  • Any furniture or products used in a business or commercial environment unless otherwise agreed beforehand.
  • Damage resulting from improper assembly or set up, misuse, negligence or normal wear and tear.


Clearance and Ex-Display Furniture

For items purchased from our clearance section we offer a 2 year guarantee from the date of delivery.


We hope you enjoy using and living with your furniture, as much as we enjoy designing the pieces. We are very proud to be able to offer a 5 year guarantee to provide our customers with an ultimate peace of mind.

Call Us Now
Contact us for expert advice