Alexander Francis is committed to giving you the best value through great products. We are always striving to provide our customers with fantastic furniture pieces whilst still understanding that price is really important. That’s why we put so much effort into getting it right:
Exclusive products designed in the UK - Our furniture is only available to buy directly from us. Where other companies will buy directly from China, Alexander Francis pieces are designed in the UK with British & European customers in mind.
Finest Materials – The rattan selected is resin rattan and is UV resistant, weather resistant, mould resistant, hard-wearing and is very low maintenance. The rattan has been tightly woven over the frame for extra strength and support. The frame itself is made from thicker aluminium tubing for added structure support to all the furniture. If for any reason the rattan is accidentally scratched we have ensured that the rattan is a solid colour throughout and not just a top layer, so the scratch is not visible. We also use stainless steel feet to avoid corrosion. You may have noticed other companies use plastic feet and make them look like stainless steel, which is obviously cheaper but also less durable.
Comfy & Clever Accessories – Originally designed for boats we use a marine fabric which is UV & mould resistant. We have cleverly designed the furniture cushions to have side zips, meaning if one side does become stained you can simply turn the cushion over and fulfil the same look, without a zip visible across the middle. All of our glass has been toughened to avoid even the most inconspicuous of accidents.
5 Year Guarantee – We are extremely confident in all of our products, and there is no need for our customers to register for the guarantee to be valid. All we ask is to keep your purchase paperwork as these will be helpful should any warranty claim arise.
Little things – Our modular sofa sets give you a great opportunity to arrange the set to your preference, allowing you to tailor the set to suit different occasions. We are the only company who provide furniture clips free of charge that holds each piece together. It’s just another thing we thought our customers would like.
All accessories are sent on a tracked courier service. This will approximately take between 1 and 3 working days, however we can arrange a Saturday Delivery at an additional cost. If you provide your mobile telephone number, we will be able to send you a text message informing you the day and 1 hour time slot in which you can expect your delivery to arrive. As well as a text message, you will receive an email outlining the same details. If the date and/or time is not convenient, you will be able to reply to either communication to arrange another date and/or time that is convenient.
We can also deliver to all European countries and you will find us very competitive. We aim to process and dispatch European orders within 2-3 days.
If something is wrong with an order you placed with Alexander Francis, we will do everything we can to help. We will pay the return shipping cost if the return is a result of our error. If you received a damaged, defective, or incorrect item, we will arrange the return and replacement of the order. If the accessories you receive are not to your satisfaction and not what you were expecting, then you would be able to return the goods for a refund (excluding delivery costs).
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