Rattan ranges are long lasting man made furniture, built to withstand all weather conditions and are guaranteed to give you many years of enjoyment. Unlike rattan furniture, which can rot in wet weather, all of our furniture is made from Poly Resin Rattan, a woven synthetic material which will repel water, mould, and is also UV resistant. The resin is extremely flexible, strong and durable, non toxic and recyclable.

The benefit of PE Resin Rattan is that it is virtually maintenance free. The following tips can be used when your furniture has not been used over the winter or for long periods of time -

- Use a vacuum cleaner to remove any loose dirt and dust

- Dampen a clean cloth or sponge with warm water and mild detergent and wipe over all of the rattan furniture

- Once clean you can use a garden hose to rinse the furniture down. Alternatively, simply use clear water and a fresh cloth or sponge to remove the soap.

- Leave the furniture to dry, preferably outside in the sun.

We also have winter covers to protect your furniture during the winter months on our website.
 

Poly Resin Rattan is a durable, synthetic, all-weather material designed to look like natural rattan but be more hard-wearing. Unlike natural rattan it will not get brittle or crack and will last much longer. It is frost, water and UV resistant, so you can leave it out in all weathers, although the cushions will need storing undercover. It requires no maintenance and is simple to keep clean with a damp cloth.

Our garden furniture is hand-woven over metal frames, making it surprisingly lightweight and easy to move around the garden. It also makes great indoor furniture, adding style and panache to any conservatory or garden room. This versatility gives you great indoor furniture which you can carry outside when the weather permits.

The frame is constructed from high quality powder coated aluminium, which is rust proof.

Our cushion covers and scatter cushions are made from a high quality Slash proof material which is UV, Moisture and Stain resistant.  We recommend you store your cushions in a dry place during wet and winter periods –

http://www.alexander-francis.co.uk/furniture/outdoor-weatherproof-rattan-trunk-style-cushion-box

All of our cushions and covers come with a 2 year guarantee.

All of our furniture feet are made from stainless steel which is perfect for outdoor use and will avoid any corrosion.

Yes, all our Poly Rattan ranges are long lasting man made furniture, built to withstand all weather conditions and are guaranteed to give you many years of enjoyment. Unlike Rattan furniture, which can rot in wet weather, Poly Rattan is a woven synthetic material, which will repel water, mould, and is also UV resistant. The resin is extremely flexible, strong and durable, non toxic and recyclable.

Don't panic! You can remove most marks and scratches by simply using a hair dryer on the affected area.

All our ranges are currently sold as sets; we will however try to accommodate you where possible.

Yes we have a collection of winter covers on our website. If you have any questions about the winter covers please contact us for further details.

All our sofa sets, loungers, day beds and chairs come with seat and back cushions as shown. Please note the coloured scatter cushions displayed with the furniture are not provided.

Yes of course, Alexander Francis can provide custom made and built to order furniture for your own special bespoke design.

Yes, all of our furniture comes with a 5 year guarantee– please read our Guarantee terms and conditions.

Yes, all of our furniture comes with a 5 year guarantee– please read our Guarantee terms and conditions.

If something is wrong with an order you placed with Alexander Francis, we will do everything we can to help. We will pay the return shipping cost if the return is a result of our error. Please note that we are unable to exchange items, however, if you received a damaged, defective, or incorrect item, we will arrange the return and replacement of the order.

We realise as an internet company that it is difficult to make a decision about your furniture. Our team are here to make sure that you know you are making the best choice and our furniture is made to our very highest standards. However if the furniture you receive is not to your satisfaction and not what you were expecting, then you would be able to return the goods for a refund (excluding delivery costs). We can organise the pick-up of the furniture (at cost price) and the items must be returned in their original packaging and boxes.

You can either place your order online or over the phone with one of our representatives. If you wish to order online simply:

- choose your preferred product and select any options you require

- select 'Add to Basket'

- once you have selected all the items you require click 'Proceed to checkout'

- follow the instructions on screen to complete your purchase

- you will then receive a confirmation of order email

Should you encounter any problems with our website when purchasing please contact us, either by email at info@alexander-francis.co.uk or call 0117 325 5247.

We aim to process and dispatch any orders placed within 2-5 working days of cleared payment. We deliver Mon-Fri; Saturday delivery can be arranged for a surcharge of £50. Please note that we require a confirmed delivery address and contact phone number before we can dispatch goods. One of our team will then call or email as soon as you have ordered to confirm these particulars. You will be kept updated of the progress of your order. There is a free charge for a pallet delivery.

Credit card/Debit Card - We accept all major types of credit and debit cards (apart from Amex) including Mastercard, Visa, Maestro/Solo, Visa Electron and Visa Delta.

Invoice/Cheque - If you are based in the UK and wish to place an order and pay by cheque please call Lee Adams on 0117 325 2547 and we will provide you with details. Please make sure you include all contact names and numbers, as well as delivery addresses in full when sending a cheque.

Bank Transfer - Please note if you are ordering from outside Europe we only accept a bank transfer as payment.

Yes, we can ship to all European countries and you will find us very competitive. We aim to process and dispatch orders placed within 2-3 days. Please note, the furniture sets are dispatched on large pallets and delivered to 'Kerb Side', so please ensure you are able to move the items to location from there.

In order to allocate your furniture to you full payment will be taken. This is to ensure that the items you have ordered are pre-allocated to you. We often have high demand for some of the pieces and cannot hold pieces without payment.